Safety and rules

COVID-19

Tweed Regional Aquatic Centres follow COVID-19 rules and restrictions from the NSW Government. There is a COVID-Safe Plan in place.

There are currently no entry restrictions at the centres.

Supervision of your children - it is your responsibility

Girl holding baby in the splash pool at the Murwillumbah Centre

Australians love the water and each year we welcome tens of thousands of people into our community facilities.

In aquatic environments there is a high level of responsibility to ensure that everyone remains safe. TRAC has a very strict "supervision of children" policy which adheres to the Royal Life Saving Australia Keep Watch program.

Royal Life Saving Australia logo - Keep Watch program

  1. Give your children ALL of your attention, stay close to them and keep watch continuously.
  2. Children under 10 years will only be allowed entry to TRAC under active supervision of a person 16 years or older.
  3. For young children aged 0 - 5 years and non-swimmers a parent or carer must be within arm's reach at all times.
  4. For children aged 6 - 10 years constant active supervision is required.
  5. For children 11 - 14 years physically check up on them on a regular basis.

Additional safety measures include:

  • restricting a child’s access to water
  • teaching them water familiarisation
  • learning first aid and resuscitation in case of an emergency.

Water should be a fun and enjoyable environment for children. Find out more about our Learn to Swim program.

Safety

Please observe pool rules at all times for the comfort and safety of all users.

  • Children under 10 years must be accompanied by and actively supervised by a person 16 years and older.
  • Abusive, disruptive or offensive behaviour and language is not permitted.
  • No running, pushing or dangerous behaviour is allowed at any time.
  • No glass or alcohol is permitted.
  • No smoking at any time.
  • No pets or animals are permitted, with the exception of assistance animals.
  • No pass-outs are allowed at any time.
  • Patrons shall not profit by teaching, coaching or personal training any person in the centre without the prior consent of TRAC Management.
  • Follow the direction of staff at all times.

You may be asked to leave if you do not follow these rules.

Emergency evacuation

TRAC emergency evacuation plans are displayed throughout the centres. A siren sound will signify a fire/evacuation. Regular evacuation drills occur throughout the year and we thank our customers for their understanding during these important procedures.

Report any accident or incident to the lifeguard. If an incident has occurred, please do not leave the centre until we've been able to complete the appropriate documentation.

Mobile phones and cameras

Mobile phones or cameras are not permitted in change rooms.

Photographic devices are not permitted at any TRAC centre without prior approval of management.

Lost property

Lost property that has been handed in or found by staff can be collected at reception. Lost property will be kept for one month at which point it will be donated to a local charity.

Do not bring valuables into the centres. TRAC takes no responsibility for lost or stolen items. We recommend that all items be clearly named.